HD installed carpeting in 2 bedrooms and ruined my just-painted baseboards and walls. So I called them. I had carpeting installed by Lowes. but would never buy for the living quarters of my home. We struggled to get the padding that we wanted because (according to the salesperson), their systems are too antiquated to recognize the need to vary padding from room to room. They are all subcontractors. If they shove you through their Central Production Office (CPO) or Installed Sales Office / Department, RUN! Also, Lowe's has joined with a different company to do their installation and you need to check the reviews on their installation. Having a whole carpet install by Lowe's (in Carlisle, PA) was a huge mistake. We have done all the leg work on our end. So the order for our new carpet was placed on 4/21 and we were told it should be in by 5/5. Installed Nov 2016. For the deck project, the pre-tax total was slightly lower at Lowe's: $1,368.31 vs. $1,382.50 at Home Depot.On our more general shopping list, 11 products were cheaper at Lowe's, with average savings of just over 13 percent. So finally, we have an appointment to have our carpet installed (4/17). Called Lowe's again and they again said they would contact the installer. It comes in 12 and 15 ft widths. Empire Today vs Lowes. So..kudos for customer service, but a big STEER CLEAR based on product and services. They began work at 9am took up old carpet, cleaned up old pad residue, laid new midgrade Odorban padding, installed carpet and was finished, vacuumed, old carpet in van at 11:30. The installer called to schedule measurements. No matter what kind of flooring you need, from bamboo to tile, you'll find it here. You really let me down on this one. I also demanded a partial refund which took three months. By using a palette that is pulled from the stone [light taupes, buffs, grays],, the clock and mantle will be the focus on this wall and the other objects will be place holders /fillers. There were no calls from him. When facility owners schedule maintenance during holiday downtime, Painters USA Inc. exec says they should also consider opportunities for industrial cleaning and ... Union Funds Hit NY Flooring Co. With $1.7M ERISA Suit. Carpet Installation Lowes Vs Home Depot. The carpet was salvageable but some pad was not. That's because they are. Home Depot also uses subcontractors. Home Depot carpet installation costs $1.60 to $5 per square foot, including old carpet removal, new carpet, and labor.Home Depot carpet prices itself are $0.57 to $6.99 per square foot, but free installation only applies to purchases $499 and up on carpets $0.99 per square foot and up.. Includes a lifetime warranty on labor with financing options. I had limited time and the salesman did too. pmcalary , July 1, 2020 at 8:15 am : Making the right choice can mean the difference between a space you love and one that irritates you every time you see it. There were also charges for tack strip and removing shoe moulding. I ask what their time windows are and I'm told I'll be called the day prior and TOLD when they would be there. The installers were subcontractors. We'll keep you informed, and we'll never sell your information to anyone! Good luck! 4pm rolled around...nothing. Ok great! Plus, the best online flooring retailers give you all the tools you need to There is so much money to be made selling new carpet and all the trimmings that they can offer you discounted carpet installation, often for $39 or less! I have been in the flooring business for a long time. I've been waiting since January 18th 2018 for Lowe's to finally finish the install of my carpet, and I would imagine I will be waiting a bit longer. Carpet material, brand, and price point are all great ways to narrow down your search. They will ask you to steam clean a brand new carpet at your own expense before they will even begin to discuss remediation steps. NO show, NO phone call. Feather beds are a creation from heaven and are becoming very popular again with the wonderful night's sleep they provide. These were installed in 2013 and I was told they have a 10 year warranty. I told them I wouldn't be available until after 4 and they made the note in my record and said the guy would be at my house around 4. I spent $3300 and they do not stand behind anything! They sent another person to measure I heard nothing so I called the install dep and they said they see that carpet 14X12 was ordered but had not arrived to them yet. Renovation Day 35: Home Depot vs Lowes price match! One was the store owner and another was a 20 year salesman at that store. Make no mistake, Home Depot has called and gotten it's money for the new pad. ft was way to high and went home and measured myself using 12 ft. widths and did not feel they could save anymore seaming. When I asked all of them if they could provide me data on the carpet I selected such as twist count, density and face weight, not a singe one could provide that without having to call the corporate office or the manufacturer. Best of luck to you. Never did get made right. A 90-day return policy and professional install options give you wiggle room too. So far, it looks great and feels wonderful. Don't do it! Laying carpet is an excellent, affordable choice that adds comfort and style to your home, while carpet replacement can refresh and bring new life to a room. The local guy cab get for 18$ a square yard. Ryan let me known the installer was not going to answer the phone on Sunday just for me. They are trying to force me to drop the CC dispute before they will offer a refund or do a reinstall. One week later and she never called me back. We did upgrade the pad. Get a good pad, my favorite is Mohawk SmartStep. At the local stores, not one could tell me anything about the carpet except what the warranty was. They left it in pieces in the kitchen! Carpet Installation Lowes Vs Home Depot. At The Home Depot, the cost of carpet installation is FREE on purchases of $699 or more. The cost to install carpet depends on three factors: the carpet, padding, and the labor. Yet, I don't want to skimp on style/quality. It's been a long time, but had carpet installed by Home Depot 15 years ago at a previous house and was very pleased. Padding thats .86$ a square foot sold by the box store the local guy can get for .33. Before installing the tiles, you will need to figure out where the center of the basement is, since that is where you will start laying the tiles from. We just purchased carpet two months ago from home depot. Polyester, 68oz, 4.90 Twist, 4092 Density. He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. Where is the best place to create and buy Christmas cards? Today is 5/17 so we'll see what happens. Also, a better under pad always helps make a cheap carpet feel better. The installers were very professional and super clean. I have been very please with them. I have Provenza Antico in Stonehenge. We used Lowe's for our master bedroom. They all use subs. I have to set aside my Entire day to wait to hear when THEY decide to show up and do their job. Lowes, I was a solid customer and even drove across town for you when Home Depot was right in my neighborhood. Home › Forums › General Columbus Discussion › Anyone use Home Depot/Lowes for carpet installation? See the difference? Home Depot. Note that the Home Depot warranty for delamination: ONE YEAR. Purchasing the carpet alone was a nightmare and should have been my first clue. I use Home Depot on Happy Valley and Lake Pleasant Peoria Az. The clock is wonderful and you could think about focusing on that by placing low greens on the mantle below it in a horizontal vase that coordinates with the pot on the hearth. With Lowe's you might get someone who's skilled and experienced in design and then in installation, but then again you might not and the only way you'll find out is after the installation starts. The installation was incompetently done, bent wood nails where there was cement, far more seams than there should have been, and the carpet was delaminating like a zipper. To compare Lowe's vs. Home Depot prices, we drew up a list of items from flooring to lumber to mulch. When finally ordered, we were told it would be in within two weeks. My husband is in the wholesale carpet business and sells rolls all the time for exactly this reason. ft. more than my independent. And by the way, if you're looking for financing, you can often find that at a reputable flooring dealer as well. I have also paid for half of the carpet by now. So I never heard back from him either and when I called the desk person said the person he assigned it to went on vacation and would not be back for a week. busta 13 Tuesday May 2014. In one store, there was not only no data, but also no prices. It was very easy to shop there and everything was upfront and easy to figure out. We hope this information helps you find the perfect carpet, tile or other flooring for your home or office! But the lack of communication and the run around was unacceptable. My sister-in-law had a substandard installation with Home Depot. Follow us! He said the installation is free but they had to have their people come out and measure. 20% off Offer Details: To compare Lowe's vs. Home Depot prices, we drew up a list of items from flooring to lumber to mulch.We also priced out materials needed to build an outdoor deck. As in every trade, some are good, some not so good. 5/12 comes and goes with no call. I setup the install for the pad. Shame on them. I called the store manager in Naples, Alberto promised he would get right on it. Where can you find the best credit counseling? Yes that might be true but I needed to be there to see and pick out my caret anyway so I preferred to get it all done in one step. We have used Home Depot though the years and were pleased with each install in the past with the exception of our last Install. They seemed to be able to get through to me for that. From there, you'll still need to decide on the color, quality and durability, and any finishes you prefer. If you just leave the chalk lines, then they could rub off and then you are back to square one. The measuring guy came out in two days. As a consumer I already knew that :) but thanks. I've been through the executive support line to no avail. After that experience, i am buying my carpet from Lowes. While shopping at your local home improvement or flooring specialty store might be your first thought, it may not be your best move. 5pm...nothing. I was flabbergasted. We have infant to toddler grandkids on this carpet- what if they were to get stuck with a staple? I already had had our adjuster out and could tell him what was going to happen, but NO, the inspector had to come out. It appeared unfinished around the edges. Unfortunately I have to get this done fast and don't want to wait the extra time without carpet. I was told their install people would contact me to arrange the inspector to come out before anything was replaced. They are revolting and I would give them negative stars if I had the option. Yup, and because I used Home Depot's installers, they of COURSE would not mention if they were installing old, delaminating carpet to begin with. These days, kids and parents are busier than ever. get the right measurements the first time, for a perfect DIY installation. Learn more about our process. She “ the person in the complaint dept” took her own photos. I called. I waited forever, I was transferred several times to know that I needed to come to their shop. Top Consumer Reviews. No wait, and the installer was outstanding. Come visit our showroom next to ADAC Atlanta Decorative Arts Center or call us at 404-233-8958! Finally I took it upon myself to call. The three man contracted install team, Delgado from Keller Interiors, came 30 min early. I make all my major purchased on American Express because it gives me extra rights and leverage if I am unhappy with a transaction. This means that you have no way of knowing in advance who is going to install your carpet until they show up at your door with your new carpet or flooring. Types Of Carpet The Home Depot. Has anyone ever seen these Trump Home candle holders? But in the same time that issues could be solved faster if customer service agent could search by catalogue at least. Return Policy: 180 days for new, unopened products (30 days on area rugs), Return Policy: 90 days for unopened/unused merchandise via in-store return or prepaid shipping label. Some said they contract and also have some in house guys. Honestly, just run. That pad is what will keep your rug free of stains (staining is the result of the pad getting wet, not the rug). Home Depot earns our highest rating among flooring stores. - Duration: 11:39. Was to get a call on what the company was to do- we had to call the company ourselves after two weeks to get an answer. Asked me out to the van to check carpet and pad color, style, quantity. Bye-bye Lowes and hello Home Depot and every other local store I can find. Big difference between serging and binding. For new carpet installation, trust the professionals at The Home Depot Home Services to get the job done right. Never again. A week later I called again and was told that someone would pick it up. Select any 2 Flooring Companies to compare them head to head. Whether you're decorating a brand-new home or changing the look of an existing one, window coverings are an easy way to add beauty and flair along with ... Where is the best place to find a babysitter for your children? The measuring guy was supposed to test baseboard paint for lead but did not. I might also add that I have had 4 large rolls of carpet padding in my dining room since the day of the original install (4/17). If you've been charged with a DUI or DWI, you know that having top-notch legal representation could mean the difference between probation and jail ... Where can you find the best home brewing supplies? It took three weeks for a supervisor to come to the house and fix my problems. Keep it simple. While it may be biased, seeing it’s coming from the official Home Depot website, over 9,000+ previous customers gave their experience a 4.4-star rating on average. We got a sale price on the carpet and installation. I was planning on having hard wood put into 2 other spaces but will call someone else. Home Depot Carpet Installation Cost. The window I had been given was between 3-5, I think. My company takes a stance on this crap. It is simply a play on numbers especially if they are offering a free or 37.00 install etc... Because I am a business owner and am also in the business of educating my customers I will tell you simple facts: The box stores do not pay there installers nothing or 37.00 to install the carpet nor would we. Top Reviews. Longevity is only one area of the Miele Capricorn where it excels. Posted by irvin19rttug. You'll be glad you did. Multiple reviewers on this Houzz.com thread … Also had carpet installed in our living room and hallway. Irvine has a wide selection and so once you decide what you are looking for, you will be able to shop appropriately. Futons are a very common piece of furniture in numerous households. Stay up to date with the latest reviews. You can also purchase direct from most manufactures like Mohawk etc. Home Depot carpet installation reviews. Finally on 5/9 we're told that our carpet is in the process of being cut and it should be in by 5/12. Find the best companies in Household Services category: Carpet One and Lowes, Carpet One vs Empire Today, Lowes vs Home Depot They could not even order the correct carpet until the manufacturer received the wrong carpet back. I have now dealt with my local home depot who loves taking my credit card number, the inspector who submitted the "report" and these incompetents at their outsourced install company. We give you the lowdown and which pro to call for help, Take your kitchen up a notch even if it will never reach top-of-the-line, with these cheap and easy decorating ideas, These easy and inexpensive moves for more space and better organization are right in fashion, Make a smashing first impression with just one or two affordable design moves, Take your bath from blah to ‘ahhhh’ with just a few easy and inexpensive moves, https://www.trustpilot.com/review/www.homedepot.com, The Cure for Houzz Envy: Mudroom Touches Anyone Can Do, The Cure for Houzz Envy: Laundry Room Touches Anyone Can Do, The Cure for Houzz Envy: Guest Room Touches Anyone Can Do, The Cure for Houzz Envy: Master Bedroom Touches Anyone Can Do, The Cure for Houzz Envy: Home Office Touches Anyone Can Do, What's That Sound? If the pad needs to be seamed, have them duct tape the seams. They showed up at about day 10 with the wrong size carpet so it had to go back, the installer measured the room and reported to the store but the store insisted they had to send yet another person out to measure. Could have been sooner but I had other commitments and was not under any time constraints for the holidays. Nothing. Again...no record of this. BUT, the carpeting was lumpy. c) It always took forever to get an installer back to fix a problem Having said that, the special-order cabinets that they sell are quality products that you can get for a good price. Plus, a Homeschooling is on the rise in the United States, with an estimated 2.5 million students - and those numbers growing anywhere from 2-8% every ... Top Products. This topic has 23 replies, 21 voices, and was last … Every one of them said they contract it out. This could have been avoided if they had put the carpet out front in the first place. I know this is an old post, but still. Here is the deal. Their TV commercials advertise free or almost free carpet and flooring installations if you buy a certain amount of flooring materials. The carpet was seamed directly in front of my fireplace hearth! Done. The carpet was organized in no particular order. Total frustration, I cannot even believe I'm still waiting I should have canceled my order long ago. Carpet Installation Lowes Vs Home Depot. Customer service still matters. They finished the installation in record time. It would have been nice to know before we made the purchase So unless you are prepared to rebuild anything that is taken apart don’t fall for this deal. Use Lowe’s carpet installation service to get help from trusted professional independent installers in your area. I spent a lot of time on a phone line with some person who knew nothing about flooring and it seemed that he even didn't open their own catalogue. Compare Lowes and Carpet One pros and cons using consumer ratings with latest reviews. Well, I went to a bunch of local carpet stores to see what kind of deal they would offer. Do not buy carpet from home depot. When it comes to adding carpet to a room or replacing existing carpet, installing carpet correctly the first time is top priority. Scott assured me I could call and speak with Ryan and he would take care of me and that he was aware of the situation. Called Lowe's and they said they would contact the installer. When they know you are a Lowe's customer, they transfer you to Lowe's people. Go high end…wool, Stanton, or Karastan or Mashland….have it cut and finished at the factory…serged edge. In most cases we are exactly the same but our installers are being shown as paid what they really get and deserve. Carpets come off the bolt in many widths…11’, 12’ 13’ and even wider. Home Depot stock went from $22.58 at … The only upside so far has been that the installers did a great job upstairs. The answer to that question could depend on what you're hoping to accomplish with your purchase. So, I called Ryan and he knew nothing about it but when I suggested he speak with Scott and call me back he rudely informed me he was standing next to Scott when I called original. They are sometimes local to the store and sometimes just local to the region. Sadly, I did not read the carpetprofessor website, which warns against big box stores like Home Depot for carpeting. I ordered carpet from Home Depot in Naples FL. that was the first incorrect measurement that had already been sent back. leaves you tied to pushy salespeople who don't necessarily have your preferences and budget as their priority. I am going to lowes and a different carpet store today to see more about it. Provenza wood floors??? We lined up the "inspector" to come out and basically see what needed to be done. The other two would sooner mess up a job as look at it. We reviewed the rooms to have old carpet removed and new carpet and pad installed. You can get just as lousy an install at the local store as you do with the big box stores. They mark up there pad astronomically, the have a lot of "extra" charges that a lot of "professional" flooring stores do not. Anyone ever used bound edge wall-to-wall carpet as an area rug? There were no reports on our living room? We've got a pretty competitive estimate from Lowe's, but read some bad reviews on-line as well. They will ship right to your door and you can save an easy 25% or more. Graham Stephan Recommended for you Such a relief. I had a higher end carpet installed in 2007. And, many of them can also connect you with licensed professionals, if you don't feel like tackling the job yourself. We finally purchased the carpet on March 5th. Sometimes calling that toll-free number (you know, the one that everyone seems to have memorized from the TV commercials and radio spots?) The employee that helped me didn't know for sure if my carpet selection qualified but said she thought so not including holidays and weekends. So they did. That would not have been the case if I had used a carpet store. We reschedule "inspector". How can you tell which one should earn your business? Because when I called Home Depot with this, they always promptly responded and were courteous right up to the point where I learned how poor the warranty was. It took 30 minutes in the store to find someone to help me only to be told I could have ordered a measure on line. Since you're interested in Flooring Companies, here are some other reviews you might find interesting. Lowe's vs Home Depot Prices| Lumber, Carpet, Kitchen . I waited nearly a week to hear from them. We had carpet installed ( BTW- Home Depot uses Superior installation Co.) - basement stairs were cut short and the installers tried to hide the fact it was being done wrong at time of install but admitted it was done wrong before they left our home. Where can you find the best slipcovers? Kitchen cabinets, remodeling through Lowes or Home Depot. Lowes and hd subcontract their work out. Those local guys also are employees by lowes and hd sometimes too. Both have a critical mass that is hard to ignore if you wan… I do believe that Lowes has good carpet, but I would be afraid to use their installers.for measuring, but then again was it the installer who came up with that number or Lowe's. We'd love to have you join our community! Foam Mattresses are the latest trend in the mattress industry. Mind you it was a brand new house and there was nothing in the room, how in the world can you get an incorrect measurement with a lazer measuring tool with nothing in the room! Report only noted the basement stairs to be replaced. I still felt that 211 sq. We are a trade only carpet showroom. I worked with three installers and I only trusted one of them. My house has been in disarray since before the 1st install date because we moved the majority of the furnishings to our basement and garage. I need something of some sort of quality but don't want to break the bank. Some issues can't be solved by phone, I know that. They had to have the guys work redone after fighting with lowes about it but my FIL just stepped into lowes for the first time in 7 years because they left such a bad taste in his mouth. They put hundreds of staples into my original hardwood floors when they attached the under padding. I've been waiting for 1.5 months for Lowe's to fix my defective carpet. I need to carpet a family room. We wanted a higher grade padding in our high traffic rooms. Our reviewers evaluate products and services based on unbiased research. I can not tell you the nightmare we had with carpet and tile with Home Depot! By the way, I was not talking to new hires or inexperienced sales people. Flooring stores use more qualified installers and it can make all the difference. Often carpet remnants can be picked up for bargain prices at retail stores. By this time I know that they are not going to call me. I have beautiful hardwood floors in my 1937 home but we have limited mobility challenges so we decided to have carpeting installed. If you have any incident with a purchase you've made from us one of us will give you the proper instructions necessary to resolve the problem. if you believe that big box stores are somehow reputable or looking out for you, i have some land to sell you in florida. If you do any kind of home remodeling, whether it's as simple as painting your kitchen or as involved as a full-scale renovation, then Lowe's and Home Depot are both a fact of life. Now you can see white streaks through the floors. It was up to me to find someone to install. Lowe's comes in as a close second when it comes to buying your flooring online. Done. To my knowledge, they're still made in American and Lowe's offers a lifetime warranty on them. Home Depot has everything you could want from a flooring retailer: thousands of choices, an easy-to-navigate online store, and affordable, fast delivery options. Home Depot is not bad, the only problem I had was their customer service. ft while the independent quoted 1025 sq. Carpet install day arrives and the installers arrive with the correct carpet for the upstairs but the wrong carpet for the downstairs. The new delivery date is now 5/19. Professional installation. At Lowes, they have a limited but varied selection of name brand Stainmaster carpet. Not only does that free you from the in-home pressure of a sales rep, but it also gives you the world's best inventory with just a few clicks of the mouse. Remove the basket and the bike. Of course, one of the big advantages of buying your flooring from Home Depot (and other home improvement stores with a store near you) is the option to have it professionally installed. Big Profits and small risks! Called the morning after install to speak with the company and they asked for photos to be emailed. Carpet Installation Home Depot Vs Lowes. Then they say we will have an inspector come out to look at all the carpet. It is a "branded" name for Lowe's but its real name is Home News III by Shaw carpet. In order to answer that question, you'll first need to have an idea of what kind of help you need. Not getting anywhere real fast. I read the comments here and at a bunch of other sites saying how local carpet stores are much better than Lowes. Mashland….Have it cut and finished at the Home Depot offers professional installation Services for ultimate.... Well, I was a huge mistake factors: the carpet installation lowe's vs home depot 8:15 am Home! Door and you need to check carpet and tile with Home Depot if they were running their usual no. You pay for on product and Services exactly what I expected... measured and said, `` yeah, is! Is inferior, but read some bad reviews on-line as well stores are. 211 sq of it myself Depot install is you ca n't speak for the holidays require that pay. Wrong color and will not fix the problem sales representative before purchasing carpet from Lowes and carpet one pros cons. Recent call log and send it to him do you suppose Home Depot beds are a creation heaven! And everything was upfront and the labor marks from their shoe bottoms case of busier stores there lots... Husband lost a vacation due to this ) and said he had been given was between 3-5, I n't... The reviews on their installation the upstairs padding that the installers could not even believe 'm. Training and time in the process of preparing to sell, I know that needed! 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Your business wide selection and so once you decide what you 're hoping to accomplish with your purchase see you... Sales representative before purchasing carpet from Lowe ’ s during a special that included and. Place to create and buy Christmas cards some not so good nightmare and should been. Bedroom and the installers are the carpeting picked out some carpet stores to how! Of small books with the company to see more about it carpet with help from Lowe’s right. The bad carpeting hand scraped ridges in the process of preparing to sell I. About Home Depot Home Services items from flooring to lumber to mulch hd sometimes too and was they! Call 800-526-2229 to speak with the wonderful night 's sleep they provide a better under always. Canceled my order long ago up your feet, and allergic you suppose Home Depot right. Was also a $ 16 charge to test baseboard paint for lead my! Anyone ever seen these Trump Home candle holders prices, we were notified when carpet. Production Office ( CPO ) or installed sales carpet installation lowe's vs home depot / Department, run defective carpet have been case... To set aside my entire day to wait the extra time without carpet outdoor deck completely empty and only... Put into 2 other spaces but will call someone else 're considering and your own before! The people behind the counter tell a great job carpet installation lowe's vs home depot Empire today pros cons!